Refund Policy
Last updated 2026
14-day refund window
Spanory offers a 14-day refund window. If Spanory isn't right for your business, you can request a full refund of your order within 14 days of the order date.
How to request a refund
Payments are processed by our Merchant of Record, Paddle. To request a refund, visit paddle.net with your order details, or email us at support@spanory.com and we will help you arrange it. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
Cancelling a subscription
You can cancel your subscription at any time from the Plan & billing page in your account. Cancelling stops future renewals and your access continues until the end of the period you have already paid for. Paddle's refund policy also applies to all orders.
Usage charges
Calling and texting charges billed directly by your phone provider are separate from your Spanory subscription and are handled under that provider's own terms.