Privacy Notice

1. Who we are

Spanory ("Spanory", "we", "us") is a missed-call lead recovery service for home-service businesses, operated by Romaine Falconer, a sole trader trading as Spanory, whose registered address is Seaview District, Southfield, P.O., Jamaica. Romaine Falconer trading as Spanory is the data controller for the personal data described in this notice. You can reach us at privacy@spanory.com.

2. Data we collect and why

• Account data (name, email, login credentials, business name, phone, address) — to create and secure your account and provide the service. Legal basis: performance of our contract with you.
• Business configuration (services, hours, templates, handoff contacts) — to operate the service as you configure it. Legal basis: contract.
• Lead and conversation data (caller phone numbers, names, messages, appointments, job values) that you or your callers provide — to deliver the service to you. You are the controller of this data and we process it on your instructions. Legal basis: contract.
• Usage and technical data (log data, device identifiers, IP address, feature usage) — for security, fraud prevention, troubleshooting and product improvement. Legal basis: our legitimate interests in running a secure, reliable service.
• Support messages — to answer your questions. Legal basis: contract and legitimate interests.
• Marketing contact data — only where you have opted in. Legal basis: consent, withdrawable at any time.

3. Who we share data with

• Service providers and subprocessors that host our infrastructure, deliver messages, provide AI processing, analytics and support tooling.
• Paddle.com Market Ltd, our Merchant of Record, for sale of the product, subscription management, payments, tax compliance and invoicing.
• Professional advisers such as lawyers and accountants.
• Authorities, where we are required to do so by law or to protect our rights.

We do not sell personal data.

4. International transfers

Our providers may process data outside your country, including outside the UK and EEA. Where that happens we rely on adequacy decisions or Standard Contractual Clauses together with appropriate technical safeguards.

5. Retention

We keep account and business data for as long as your account is active, and for up to 12 months after closure to handle disputes and meet legal obligations. Billing records are kept as long as tax law requires. Lead and conversation data is deleted or anonymised on request, or when it is no longer needed for the purposes above.

6. Your rights

Depending on where you live you may have the right to access, correct, delete, restrict or object to our processing of your personal data, to receive a portable copy, and to withdraw consent at any time. Contact privacy@spanory.com and we will respond within one month. UK and EEA users may also complain to their local supervisory authority.

7. Security

We use appropriate technical and organisational measures, including encryption in transit, access controls, tenant isolation of business data, and least-privilege access for staff.

8. Cookies

We use essential cookies and local storage to keep you signed in and to secure the service; these cannot be turned off. Where we use analytics cookies to understand product usage, you can manage them through your browser settings. We do not run advertising cookies.

9. Changes

We will update this notice as our service changes and will post the new version on this page.